The site is very good, can be a little slow on occasions but this is to be expected
Customer Support
Efectiveness
Attitude
Suggestions
Customer support is always excellent
Shipping
Shipping Speed
Packing
Suggestions
certain items take a bit longer to ship but this is to be expected, shipping is normally excellent and any orders that go missing or get seized are resent quickly and with no fuss
Products
Quality
Selection
Shipping Speed
I haven't used any of the new brands yet but the Kalpa and Dragon are great, cannot fault them in any way
Suggestions
The site is very good, can be a little slow on occasions but this is to be expected